Privacy Policy

How CARES-Well handles your personal data 

CARES-Well is part of the University of Surrey. We are registered as a data controller with the Information Commissioner’s Office (our notification number is Z6346945) and we are committed to ensuring that the personal data we process is handled in accordance with data protection legislation.We have a named Data Protection Officer, who can be contacted via dataprotection@surrey.ac.uk.  

One of our responsibilities is to tell you about the different ways we collect and use your personal data. This statement provides details about these uses. In addition to this statement, you may be given further information about the uses of your personal data when you use certain services offered by the University of Surrey. 

What information do we collect from you? 

CARES-Well website holds and processes personal data about our people requesting our newsletter and resources.

  • Contact details: name, email address

  • Requests to download resources, job role and interest in our resources.

The personal data we hold about you consists of 

  • Your name, email address, professional role and interest in downloading resources our project.

  • Personal information to power our site analytics, including: 

    • Information about your browser, network, and device 

    • Web pages you visited prior to coming to this website 

    • Your IP address 

    • This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling Searches, Timestamps 

  • We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.  

  • We only collect the data we need and keep that data up to date.   

  • We receive this data from you when you use our website, request a newsletter or access resources.

Why do we collect this information?

The University collects only the data we need, and we keep the data up to date and only for as long as it is needed. We collect your personal data in order to manage the following:  

Cookies 

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. 

  • These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

  • These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data. 

Visitor data

  • Form block submissions

  • When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.

Website visitors

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including: 

  • Information about your browser, network and device 

  • Web pages you visited prior to coming to this website 

  • Web pages you view while on this website 

  • Your IP address 

  • Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their http://squarespace.com/privacy. 

Emails

  • Marketing emails

  • We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We provide your contact information to Squarespace, our email marketing provider, so they can send these emails on our behalf and help us manage our relationship with you. 

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including: 

  • Information about your browser, network, or device 

  • Information about this site and the page you’re viewing on it 

  • Your IP address. 

We take our obligations for data handling very seriously and it is therefore important for you to know the lawful basis for us processing your information: 

  • We process data because you give us your consent, specifically to send you our newsletter and provide you with resources. 

  • We do not use the data we collect to make decisions about individuals or to analyse information on an individual level. 

What do we do with your information? 

  • The University processes personal data and special category data in accordance with data protection legislation and its own Data Protection Policy.

  • We track activity via cookies to obtain information about the way you access our website to analyse the effectiveness of our content.

  • We analyse the effectiveness of our service at an aggregate level so that no individuals are identified from the data  

How long do we keep your information? 

  • We keep your personal data in accordance with the University’s retention schedules. This means that your data is kept for 5 years and then destroyed. 

What rights do you have in relation to the way we process your data?

As an individual whose data we process (a data subject), you have certain rights in relation to the processing. You can find detailed information about your rights as a data subject on the University’s webpage.

You have the right to:

  • withdraw your consent for us to process your personal data  to ask us

  • to confirm that your personal data is being processed and to access (i.e. have a copy) of that data as well as to be provided with supplemental information about the processing

  • request that we rectify any inaccuracies where the data we hold on you is inaccurate or incomplete

  • to have your data erased by us, although in certain circumstances we may not be able to do this.The circumstances where this applies can be found in the data subject rights information on the University’s webpage.

  • to restrict the processing of your personal data in certain ways 

  • to obtain your personal data for reuse

  • to object to certain processing of your personal data  

To exercise any of these rights, please contact dataprotection@surrey.ac.uk. 

You also have the right to complain independently to the Information Commissioner’s Office about the way in which we process your personal data, if you are not satisfied with our response to your concerns.